Complaints Procedure – Need to Insure

Need to Insure Ltd acts on behalf of insurance companies or Lloyd’s syndicates: the procedure that will apply depends on whose behalf we act. To identify which procedure applies to you, please refer to your policy wording.
If you have any doubt on which procedure applies to you, Need to Insure Ltd will be happy to help.


Procedure applicable where the insurer is an insurance company.

In writing:
The Complaints Manager
53 Station Street
Mansfield Woodhouse
NG19 8AD

By email:
By phone: 01623 720081

Procedure applicable where the insurer is a Lloyd’s syndicate.

As above however;
If you wish to ask Lloyd’s to investigate your complaint you may do so by contacting:
In writing:
Complaints Team
One Lime Street
London EC3M 7HA

By email:
By phone: +44 (0)20 7327 5693

Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at and are also available from the above address.


If you are not happy with the way we have handled your complaint, you can refer your case to the Financial Ombudsman Service. You can find information about the Financial Ombudsman Service here
You can contact them in one of the following ways:
In writing:
The Financial Ombudsman Service
Exchange Tower
London E14 9SR

By e-mail:
By phone: 0800 023 4567 or 0300 123 9123


Need to Insure Ltd